AbyssGuard Refund Policy

This Refund Policy explains how AbyssGuard handles refund requests for subscriptions, one-time paid reports, repair packets, verification rescans, and other paid access sold through AbyssGuard. Payments are processed by Paddle or another listed payment provider, so some refund timing, approval, tax, currency, and invoice rules may also depend on the payment provider and applicable law.

Send refund requests through support@abyssguard.app. Include the email address used at checkout, the approximate purchase date, the product or plan purchased, and a short explanation of the issue. Do not send card numbers, passwords, access tokens, private repository secrets, or other sensitive credentials in a refund request.

Subscription fees generally cover access for the current billing period. If you ask for a refund soon after purchase or renewal and the account has not materially used paid features, we may approve a refund or partial refund. If paid scans, private repository access, AI repair drafts, verification rescans, scheduled monitoring, or other subscription benefits were already used, the payment may be non-refundable or only partially refundable.

Canceling a subscription stops future renewals; it does not automatically refund the current billing period. Your access may continue until the end of the paid period unless the payment provider or support decision says otherwise.

One-time paid reports, repair-packet top-ups, verification-rescan top-ups, and similar usage-based purchases are designed to unlock or generate a specific deliverable. These purchases are usually refundable only when the paid access was not delivered, the wrong product was charged, or a technical problem on AbyssGuard's side prevented reasonable use of the purchase.

Once a paid report, repair draft, verification result, or comparable digital deliverable has been generated or unlocked for the account, the purchase may be treated as delivered and may not qualify for a full refund.

We will review refund requests for duplicate charges, obvious checkout mistakes, incorrect plan access, webhook or entitlement failures, and paid deliverables that were not made available after a successful payment. If the issue can be fixed quickly, we may restore the missing access instead of refunding the payment, unless a refund is required by law or the payment provider.

Refunds may be denied when there are signs of abuse, fraud, chargeback misuse, repeated refund cycling, excessive automated scanning, attempts to bypass plan limits, unauthorized scanning of repositories, or use that violates the AbyssGuard Terms of Use or Usage Policy. Refunds are also not a guarantee that a scan will find every issue, that AI repair suggestions will be perfect, or that a customer's code will become production-ready.

Approved refunds are submitted through the payment provider. Processing time depends on Paddle, the card network, the issuing bank, currency, taxes, and local payment rules. We cannot guarantee the exact date funds appear in your account after a refund is approved.

We may update this Refund Policy as AbyssGuard adds new plans, usage allowances, support channels, payment providers, or fulfillment processes. The version shown on this page applies to purchases made after the listed update date unless a stronger customer protection is required by law.